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Find answers to common questions about our hosting services
We offer free website migration services for all new customers. Simply contact our support team after signing up, and our experts will handle the entire migration process for you. We'll ensure there's no downtime during the transfer and that all your data remains intact.
We guarantee 99.9% uptime for all our hosting plans. In the rare event that we don't meet this standard, we offer service credits according to our SLA. Our network is monitored 24/7, and we use redundant systems to ensure maximum reliability.
Yes! We offer a 30-day money-back guarantee on all our shared hosting plans. If you're not completely satisfied with our service within the first 30 days, you can request a full refund with no questions asked. This doesn't apply to domain registrations or other add-ons.
We implement multiple layers of security including: DDoS protection, firewalls, malware scanning, automatic backups, free SSL certificates, and 24/7 server monitoring. All our servers are regularly patched and updated with the latest security fixes.
Absolutely! You can upgrade your hosting plan at any time with just a few clicks from your control panel. The upgrade process is instant and won't cause any downtime for your website. You'll only pay the prorated difference for the remainder of your billing cycle.
We provide 24/7/365 support via live chat, email, and phone. Our support team consists of experienced hosting professionals who can assist with technical issues, account questions, and general hosting advice. We also have an extensive knowledge base with tutorials and guides.